FAQ's

Shipping policy

We currently ship to New Zealand only. We are working on expanding to Australia in the near future.  Read More

Allow 2-4 working days for your order to arrive to an urban New Zealand address.  

Allow up to 14 days for Rural New Zealand address. 

Read More

If your order is overdue please contact us for assistance.

Subscriptions

You can manage your subscription by logging into your account. From here you can edit, skip or cancel. 

Click on the icon at the top right of the page.

To change the products you have on subscription:

Select “cancel” (under actions column) choose from the list of reasons why….select “I want a different product” and then choose “swap product” and select the replacement flavour of your choice.

 Alternatively there is an +Add Product button at the bottom of the subscription table and you can add a product and then cancel the current product/flavour.

We currently offer our 1kg breakfast range on subscription. Learn More

You can order a mix of one off and subscription products. The subscription products can be ordered for a variety of periods. There's total flexibility.

To start a subscription simply navigate to a product (1kg breakfast range is the only products currently available on subscription) and select the subscription option.  Choose your preferred timing and add to cart.  

Save 10% when you add an item on subscription for 14, 30, 60 or 90 days

You can request an account invite. click here

Once you are logged into your account you can manage your orders and subscriptions 

Orders

You will receive a notification that you order is being processed immediately. The you will receive a email notification once the order has been picked up by the courier. This will contain a track n trace link. 

Returns & Refunds

Please read our refund policy for terms and conditions

If your return is approved OR we agree to refund your order for any other reason, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 5-10working days, depending on your card issuer's policies.