FAQ's

Shipping policy

We currently ship to New Zealand only. You can purchase our Keto products and Almond, Maple & Cacao through Great Gourmet Foods in Australia.

*With the current lockdown we are experiencing longer delays with getting courier packages delivered. Please allow up to at least a week.

Allow 2-4 working days for your order to arrive to an urban New Zealand address.  

Allow up to 14 days for Rural New Zealand address. 

Read More

If your order is overdue please contact us for assistance.

Subscriptions

You can manage your subscription by logging into your account. From here you can edit, skip or cancel. 

Click on the icon at the top right of the page.

To change the products you have on subscription:

Select “cancel” (under actions column) choose from the list of reasons why….select “I want a different product” and then choose “swap product” and select the replacement flavour of your choice.

 Alternatively there is an +Add Product button at the bottom of the subscription table and you can add a product and then cancel the current product/flavour.

We offer our Grain-Free and Gourmet ranges on subscription. You will receive a 15% discount with reoccurring orders of 3 packs or more.

You can order a mix of any of the Grain-Free and Gourmet blends. You must order a minimum of 3 packs to have a subscription. You can have a subscription on a 30, 60 or 90 day plan.

To start a subscription simply navigate to the Subscriptions Menu and click on the Subscriptions Orders drop down option. You can order any of our products from our Grain-Free or Gourmet blends, but you must order a minimum of 3 products.  Choose your preferred timing and add to cart.  

Save 15% when you order 3 or more products on subscription for 30, 60 or 90 days

You can request an account invite. click here

Once you are logged into your account you can manage your orders and subscriptions 

At Something to Crow
About, we are committed to reducing packaging and food waste, and these were
key considerations in making the decision to phase out the 1kg bag. 

In reviewing
packaging types we therefore considered:

1. Quality & freshness. The smaller pouches will maintain the quality and freshness of the muesli blend for longer, reducing possible food waste.
2. Recyclability of packaging – the smaller pouches are recyclable. The larger 1kg bags were made up of a layer of paper and a thin layer of plastic which means these couldn’t be recycled. The smaller pouches carry the soft plastics recycling symbol and can be placed into the soft plastic collection bins at your local supermarket.

We hope this helps clarify the move to the smaller packs and that you continue to enjoy the convenience of buying your favourite Something to Crow About mueslis from our online store.

Orders

You will receive a notification that you order is being processed immediately. The you will receive a email notification once the order has been picked up by the courier. This will contain a track n trace link. 

Returns & Refunds

Please read our refund policy for terms and conditions

If your return is approved OR we agree to refund your order for any other reason, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 5-10working days, depending on your card issuer's policies.